If the purchaser
receives goods which do not match those ordered, unless accompanied by an
explanatory note detailing the changes, stating reasons for the changes and
setting out your options, the purchaser should contact us within 3 working days
to arrange collection and return. Vanes.shop is responsible for paying shipment
costs. The purchaser will be given the option to have the goods replaced with
those ordered (if available) or to be refunded through the payment method used
when the goods were purchased. Refunds and replacements will be issued upon our
receipt of the returned goods. Goods can only be returned for this reason if
their packaging remains unopened and the goods can be re-sold, as new, without
any additional work on the part of Vanes.shop.
My order has
If goods are damaged in
transit and the damage is apparent on delivery, the purchaser should sign the
delivery note to the effect that the goods have been damaged. In any event,
such damage should be reported to Vanes.shop within 3 working days and arrange
collection and return. Vanes.shop is responsible for paying shipment costs.
Upon receipt of the returned goods, the price of the goods, as paid, will be
refunded through the payment method used when the goods were purchased or
Vanes.shop will ship a replacement article.
I want to
return my order for different reasons
If the goods have been
dispatched or have reached you, but the purchaser decides within 3 working days
that they are no longer required please contact us using the details on our
contact page to discuss the possibilities. If and when Vanes.shop agrees with
the return (non-quality issue) the following restrictions are in place:
items that are returned will be in the original and unopened package
items are to be returned/shipped to us as the buyers cost and risk
we receive the items they will be inspected for original packaging and damages
restocking fee of EUR 25,- applies to any return of exchange
after we received, inspected, determined their acceptance and accessed the
restocking fee we will issue the customer a refund.